About

App settings & support

In the TwinGP app, open Settings (gear icon in the chat header) to access the following.

• Privacy policy — How we collect and use your data.
• Terms of Service — Rules for using the app and services.
• Contact us — Email and contact form for support and feedback.
• Report a bug — Opens the contact form so you can report issues.
• Help center — Links to help and get in touch.
• About — About TwinGP and our mission.
• Our apps — Explore our products and what each app offers.
• Pricing — Plans and add-ons.
• Add-ons — Extra tools and features.
• Cookies — How we use cookies and similar tech.
• Connect — Newsletter and partnership inquiries.
• Careers — Job openings and how to apply.
• Language — In-app language for speech and display.
• Notifications — Enable or disable habit reminders and other notifications.

All legal and support links in the app open this page inside the in-app browser. Use the links below or in the footer to jump to a section.

About TwinGP

TwinGP is an AI-powered learning and productivity platform. We help you explore topics, practice languages, build habits, and get things done through conversational AI and integrated tools.

TwinGP is not just for tech enthusiasts or businesses, it is for everyone. Whether you are a student, a parent, a professional, or an entrepreneur, TwinGP has something to offer.

Our AI technology can tackle a wide variety of challenges, from solving everyday problems to addressing complex, human-level issues that require intelligence, creativity, and adaptability.

TwinGP is a multimodal, interactive, real-time AI model that combines speech, gestures, facial expressions, touch gestures, and visual cues to engage users.

What we offer

• CircularStudy — Map and track your learning journey with a structured path.
• Lang Master — Learn and practice any language with AI conversation.
• HabitCraft — Build and track daily habits with reminders and insights.
• Discover — Explore tools and use cases across creativity, study, and productivity.

Our mission

We aim to make smarter learning and everyday productivity accessible to everyone through simple, powerful AI tools.

Pricing

Choose the plan that fits your needs. Full pricing and checkout are coming soon — tap Connect on any plan to reach our team.

Need help choosing? Contact sales

Add-ons

Optional extras you can enable on top of your plan. Available at launch — get in touch to learn more.

Our Apps

Discover the products in the TwinGP ecosystem.

• CircularStudy — Smart learning paths and structured study progress.
• Lang Master — AI-powered language learning and practice.
• HabitCraft — Habit tracking with reminders and consistency insights.
• Discover — Explore tools for productivity and creativity.

Privacy Policy

Last updated: May 7, 2026  |  Effective date: May 7, 2026

TwinGP (“we”, “our”, or “us”) operates the TwinGP mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the App.

Key points

• Ads in the app: We display third-party ads in the App (for example, via Google AdMob). Ad providers may collect limited device/usage data (such as advertising identifiers, IP address, app interactions, and diagnostics) to serve ads, measure performance, and prevent fraud.
• Your chat history is local by default: Your chat history is stored on your device. Some data you submit (like prompts) is transmitted to provide AI features.
• AI processing uses third parties: To generate responses, we may send your inputs to third‑party AI model providers through our backend.

AI‑Generated Content Disclaimer

The App uses artificial intelligence to generate responses and outputs. AI-generated content may be inaccurate, incomplete, misleading, or inappropriate. You should not rely on AI outputs as professional advice (including medical, legal, or financial advice). Use your judgment and verify information when needed.

1. Information We Collect

1.1 Information you provide

• Account information: If you create an account, we collect your email address and use a cloud authentication provider to manage sign‑in and account security. We do not store your plaintext password.
• User content: When you use chat and tools, you may provide text, and (depending on the feature) images, files, or voice input. This content is used to provide the feature you requested.
• Settings and app state: We may store limited app state such as account status, timestamps, and feature configuration in backend services (including a cloud database) to operate the App.

1.2 Information collected automatically

• Device and usage data: We may collect basic technical information such as device type, OS version, language, app version, and diagnostic events (e.g., errors) to keep the App reliable and secure.
• Security and operational logs: Our systems may store short‑lived logs (e.g., request timestamps, IP address, and error details) for security, abuse prevention, and troubleshooting.

1.3 AI processing (how your prompts are handled)

• Through our backend: Your input is sent to our servers to route the request, enforce safety/abuse controls, and return the response.
• To third‑party AI model providers: We may send your input (and necessary context) to third‑party providers to generate responses. These providers process data on our behalf as service providers.

1.3.1 Data used for training

• We do not use your personal information to train our own AI models.
• Third‑party AI model providers may process your inputs according to their own policies and terms. Where available, we aim to use provider controls that reduce or prevent training on submitted content.

Important: Do not include sensitive personal information in prompts (for example: government IDs, bank details, highly sensitive health data). We strongly discourage sharing sensitive personal information (such as financial account details, government IDs, precise health records, or passwords) in prompts.

1.4 On‑device ML features (OCR and language identification)

The App may use on‑device ML components (for example, OCR and language identification) to support features. Depending on your device configuration, required ML models may be downloaded to your device to perform processing.

2. Permissions We Request (Android)

The App may request the following permissions, depending on the features you use:

• Internet (android.permission.INTERNET): Required to sign in, call our backend, and fetch AI responses.
• Microphone (android.permission.RECORD_AUDIO): Used for voice input or speech features when you activate them.
• Camera (android.permission.CAMERA): Used when you choose to capture or upload images for vision features.
• Foreground service (android.permission.FOREGROUND_SERVICE): Used to support certain long‑running operations while the App is active (where applicable).
• Notifications (android.permission.POST_NOTIFICATIONS): Used to show reminders/alerts if you enable them.
• Exact alarms (android.permission.SCHEDULE_EXACT_ALARM, android.permission.USE_EXACT_ALARM): Used for scheduled reminders (e.g., habit reminders) you set.
• Media / storage access: READ_MEDIA_IMAGES, READ_MEDIA_VIDEO, READ_EXTERNAL_STORAGE (Android 12 and below), WRITE_EXTERNAL_STORAGE (Android 12 and below) — used only when you choose to pick or attach media.

You can control most permissions in your device settings. If you deny a permission, the related feature may not work.

3. How We Use Information

We use information to:

• Provide and operate the App (authentication, chat, tools, reminders).
• Deliver ads and measure ad performance.
• Process your requests and return AI outputs.
• Maintain safety, prevent abuse, and secure accounts and infrastructure.
• Fix bugs, improve reliability, and support users.
• Comply with legal obligations and enforce our Terms of Service.

We do not use your data to sell personal information or track you across apps or websites for targeted advertising.

4. Sharing and Disclosure

We may share information only as described below:

• Service providers that help us operate the App, such as:
  • Google Firebase (Authentication, Firestore database, Cloud Functions) to support accounts and app operation.
  • Google AdMob / Google Mobile Ads to display ads, measure ad effectiveness, and detect invalid activity or fraud.
  • Third‑party AI model providers to generate AI responses and power AI features.
  • Infrastructure providers (hosting, networking) needed to run our backend.
• Legal and safety: If required by law, or to protect the rights, safety, and security of users, the public, or our services.

Ad networks may process device identifiers and related signals as part of providing ad services. We do not sell your personal information.

5. Content safety and moderation

We implement safety measures designed to reduce harmful, unsafe, or inappropriate content and to prevent abuse of the Service. Despite these measures, AI outputs may still be incorrect or inappropriate.

6. Location information

We do not collect precise location data (such as GPS location). Approximate location may be inferred from IP address and related network information for security, fraud prevention, troubleshooting, and advertising purposes.

7. Storage, Retention, and Deletion

• Chat history (on device): Chat history is stored locally on your device (app private storage). You can delete chats from within the App. Uninstalling the App or clearing app data removes locally stored chat history.
• Cloud account data: Your account email and related authentication metadata are stored with our authentication provider while your account exists.
• Database records: Limited account/state records (e.g., user profile record and timestamps) may be stored in our cloud database for App operation.
• Logs: Security and operational logs may be retained for a limited period and then deleted or de‑identified, unless retention is required for security or legal reasons.

Device backups: Depending on your device backup settings, some app data may be included in device backups. You can control backups through your device settings.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information (including encryption in transit and access controls). No method of transmission or storage is 100% secure.

9. Children’s Privacy

The App is not directed to children under 13 (or under the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child provided us personal information, contact us and we will take appropriate steps to delete it.

10. Your Rights and Choices

• Access / update: You can update certain account information within the App (where available).
• Delete local content: You can delete chats locally in the App.
• Delete your account: You can request account deletion using the in‑app option (if available) or by contacting us.
• Ads choices: You can limit ad personalization in your device settings (for example, by resetting or limiting your advertising ID where available).
• Opt out of “sale/sharing”: We do not sell personal information.

If you are in the EEA/UK or other regions with similar laws, you may have additional rights (e.g., access, correction, deletion, portability, restriction, objection). If you are in California, you may have rights under the CCPA/CPRA. Contact us to exercise applicable rights.

11. International Transfers

Your information may be processed in countries other than your own (for example, where our providers operate). Where required, we use appropriate safeguards for international transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date and post the revised policy in the App and/or on our website. If changes are material, we may provide additional notice.

13. Contact Us

If you have questions or requests about privacy, contact us:

• Website: https://www.trioais.com
• Support: https://www.trioais.com/contact.php
• Email: privacy@trioai.com

Terms of Service

Last updated: April 7, 2026  |  Effective date: April 7, 2026

These Terms of Service (“Terms”) govern your use of the TwinGP mobile application, website, and related services (the “Service”) provided by TwinGP (“we”, “our”, or “us”). By downloading, installing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Acceptance and eligibility

By using the Service, you confirm that you are at least 13 years of age (or the minimum age required in your country to use the Service) and have the legal capacity to enter into these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Account and registration

You may need to create an account to use certain features. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate your account if you breach these Terms or as required by law or our policies.

3. Use of the Service

License. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal or permitted internal business use in accordance with these Terms.

Features. The Service may include conversational AI, learning and productivity tools, reminders, and multimodal interaction (such as text, voice, images, and related inputs). Availability of features may vary by device, version, or region.

Restrictions. You agree not to: use the Service for any illegal purpose; transmit harmful, abusive, harassing, defamatory, or otherwise objectionable content; attempt unauthorized access to the Service, our systems, or other users’ accounts; reverse engineer or decompile the Service (except as permitted by law); distribute malware, spam, or infringing content; resell or commercially exploit the Service except as we explicitly allow; or use automated tools (such as bots or scrapers) without our permission. We may set usage limits, modify features, or discontinue parts of the Service where practicable.

4. User content and intellectual property

Your content. You retain ownership of content you submit (such as messages, prompts, files, or voice input). By using the Service, you grant us a license to use, process, store, and transmit your content only as needed to provide, secure, and improve the Service.

Our content. The Service, including its design, text, graphics, logos, and software, is owned by us or our licensors. You may not copy, modify, or create derivative works from our content without our written permission.

AI-generated content. Responses and outputs generated by the Service are provided for your use. We do not guarantee accuracy, completeness, or suitability for any particular purpose. Do not rely on AI outputs as professional advice (including medical, legal, or financial advice). Verify important information independently.

Sensitive information. Do not submit highly sensitive personal information in prompts or uploads (such as government IDs, passwords, bank details, or precise health records) unless a feature clearly requires it and you choose to provide it.

5. Third-party services

To operate the Service, we may use third-party infrastructure and service providers (for example, authentication, hosting, analytics, and AI-related processing). Your inputs may be transmitted through our systems to such providers to deliver requested features. We do not name specific providers in these Terms; where required, additional information may be described in our Privacy Policy. We are not responsible for third-party services outside our reasonable control.

6. Acceptable use and safety

You may not use the Service to generate or share illegal, harmful, abusive, infringing, or rights-violating content. We may implement safety and moderation measures designed to reduce misuse and harmful outputs. Despite these measures, AI outputs may still be incorrect or inappropriate. We may suspend or terminate access for violations.

7. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect information. By using the Service, you consent to those practices.

8. Subscriptions and payments

Some features, plans, or add-ons may be offered for a fee in the future. If paid features are introduced, additional terms (such as pricing, billing cycle, renewals, refunds, and cancellation) will be presented at purchase. Until then, paid features described as “coming soon” are not active purchase obligations under these Terms.

9. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted, error-free, or fully secure operation. We are not responsible for device, network, or third-party service failures.

10. Limitation of liability

To the maximum extent permitted by law, TwinGP and its affiliates, officers, directors, employees, and agents are not liable for indirect, incidental, special, consequential, or punitive damages (including loss of data, profits, or goodwill) arising from your use of the Service or these Terms. Our total liability for claims related to the Service or these Terms is limited to the amount you paid us in the twelve (12) months before the claim, or one hundred (100) US dollars, whichever is greater. Some jurisdictions do not allow certain limitations; in those cases, limitations apply to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless TwinGP and its affiliates, officers, directors, employees, and agents from claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms or applicable law, your violation of third-party rights, or content you submit.

12. Termination

You may stop using the Service at any time and may request account deletion through the Service or by contacting us. We may suspend or terminate your access if you breach these Terms or where necessary for security, legal, or operational reasons. Provisions that by nature should survive (such as disclaimers, liability limits, indemnity, and governing law) remain in effect after termination.

13. Children

The Service is not directed to children under 13 (or under the minimum age required in your country). We do not knowingly allow use by children below applicable age limits.

14. Changes to the Service and Terms

We may update the Service or these Terms from time to time. We will post updated Terms and revise the “Last updated” date. Where required, we may provide additional notice. Continued use after changes become effective constitutes acceptance.

15. Governing law and disputes

These Terms are governed by applicable laws in the jurisdiction where TwinGP operates, without regard to conflict-of-law principles, except where mandatory local consumer protections apply. If you are a consumer in a region with mandatory rights, those rights remain available to you.

16. General

These Terms, together with the Privacy Policy and any feature-specific terms shown in the Service, form the entire agreement between you and TwinGP regarding the Service. If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign our rights and obligations as permitted by law.

17. Contact

For questions about these Terms:

• Email: legal@trioai.com
• Website: https://www.trioais.com
• Contact / Support: https://www.trioais.com/contact.php

By using TwinGP, you agree to these Terms of Service and our Privacy Policy.

Cookies and similar technologies

Last updated: March 2025

We use cookies and similar technologies (e.g. local storage) on our website and in our app to provide the Service, remember your preferences, and understand how the Service is used.

What we use

• Essential: Required for login, security, and basic functionality.
• Preferences: To remember your settings (e.g. theme, language).
• Analytics: To improve the Service (e.g. usage patterns, errors).

You can control or disable non-essential cookies in your browser or device settings. Some features may not work fully if you disable essential cookies.

For more on how we handle your data, see our Privacy Policy.

Contact us

Reach out for support, feedback, or partnership.

• Support: twingp.official@gmail.com
• Privacy: privacy@trioai.com
• Legal: legal@trioai.com
• Web form: trioais.com/contact.php

Or open our contact page directly: Open contact form

Get in touch

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Careers

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